Volkswagen Focuses On Customer Satisfaction

Volkswagen recently added a secured call-back service, after not more than 10 minutes! Everybody interested in Volkswagen can revert online to the company using the internet homepage. Latest 10 minutes after the request is registered the enquirer will receive a call back from a well trained Volkswagen Call Center Agent who will help to find further information. With that kind of immediate customer interaction Volkswagen wants to assure an individualized service. The service is available from 08:00 a.m. to 08:00 p.m. throughout the year.

“The utmost goal of Volkswagen is not only to provide premium and high quality vehicles but also customer service of the same standard. Thus to make the customer feel special is a pleasure for us. We’re always happy to talk to our customers. This service emphasizes our commitment towards customer satisfaction,” Mr. Lutz Kothe, Head of Marketing and PR, Volkswagen Group Sales India said.